Terms & Conditions

Look Iceland is a booking office and reseller of tours and service. We partner with tour providers in Iceland. Look Iceland does not yet operate any tours or provide direct car rental. Our partners have each their own cancellation policy listed on the page for each tour. You will need to agree on these cancellation policies when you book through our booking system before you carry on with your booking and we urge you to read through them before you carry on. You will also find the cancellation policy on the tickets you receive once payment has been finalized.

Look Iceland does not charge individuals that book and purchase services on the website any fee. Therefore, Look Iceland is not liable for accidents, injuries, delays, expanses, losses or damages due to inaction or action on part of the operator or guide.

Products, tours and services that Look Iceland offers on it’s website come directly from tour operators. Tour operators can change prices, dates, requirements etc. Look Iceland is not responsible for the information about tours that is sold on Look Iceland‘s website. All prices are per person, unless otherwise specified. Prices can change until a booking is confirmed.

Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax. Neither do prices include tips, insurance etc.

By using the Look Iceland website you agree to be legally bound by these terms, which shall take effect immediately.

Look Iceland may change these Terms & Conditions at any time by posting changes online. Please review this page regularly to ensure you are aware of these changes, if any.

By accepting these terms and conditions you agree to use Look Iceland only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the site. Your use of the site is intended for personal use. Your use of the site is to legitimately book products or service we offer. If you are a service provider your use of the site is to legitimately sell the services you offer. You agree not to use this site to make any speculative, false or fraudulent requests. You agree not to use robots or other automated means to access this site, unless specifically permitted by Look Iceland

Cancellation of tours

Depending on the tour, the general rule is that if you cancel within 24-48 hours before the operation of the tour, you are not eligible for a refund. Refunds will only be issued to the card used to purchase the tour.
Cancellation rules maight be diffrent between operators. Cancellation rules from the owner of the tours apply.

There is no fee charged for helping you change or rearrange your booking for all types of tours and packages. However, costs can change accordingly with your new details. In that case we will either notify you about the increased costs or refund you the difference.

Please note that changing the number of people in a booking to a smaller number is considered cancellation for the change in number of passengers. Please also note that we might not be able to fulfil your changed requirements due to lack of availability.

Cancellations can be made although cancellation fees may be accounted for based on cancellation policies set out by each individual supplier.

Cancellation made by suppliers due to weather conditions or other circumstances will result in a full refund or voucher for another trip provided by the supplier.

Cancellation of day tours (general rule)

You can cancel your day tours up to 24 hours before departure and receive a full refund.

Cancellation of Multi-day tours and packages (general rule)

You can cancel your multi day tour up to 7 days before departure and receive an 85% refund. The 15% service fee is to cover our cost of planning and arrangement. You can not cancel any individual services within a package within 7 days before departure.

Cancellations due to weather

Should our partners cancel a tour due to bad weather conditions you will get a full refund for the tour. Keep in mind that the tour operator in question will decide when to cancel a tour due to the weather. Should you decide by yourself to cancel the tour due to weather or any other reason, but not the operator, full refund is not available. This is also applicable for no-show. Please refer to the terms and conditions of your tour provider.

How to cancel or change a booking

All Cancellations / Refund Requests must be made through email to aktravel@aktravel.is with the email subject: Cancellation / Refund Request – “Order number”.

Travel insurance

Please ask your travel insurance company if they cover tours you miss due to cancellation because of medical reasons. Also, have in mind that your credit card issuer might offer travel insurance. We recommend that you contact your card issuer for more information.
Look Iceland does not provide travel insurance.


Look Iceland does not vouch for any comments made on posts on this site and cannot ensure that these comments are accurate. We review all comments so they are not offensive, indecent or inappropriate. Readers of Look Iceland can report indecent content and we will review that and make a decision to keep it or remove it from the site. You therefore access and use the site at your own risk.

You can contribute to the site, for example by writing comments or submitting travel stories, recommendations or trips via aktravel@aktravel.is

We may use your content in a number of different ways, including displaying it on the site, reformatting it, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites and media platforms. As such, you hereby irrevocably grant us permission to use your content for any purpose.

You alone are responsible for your content. You assume all risks associated with your content, including anyone’s reliance on its accuracy, completeness or usefulness, or any disclosure by you of information in your Content that makes you personally identifiable. You represent that you own, or have the necessary permissions to use, and authorize the use of, your content as described herein. You may not imply that your content is in any way sponsored or endorsed by Look Iceland.

You may expose yourself to liability if, for example, your content violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is false, intentionally misleading, or defamatory; contains material that is unlawful, including illegal hate speech or pornography; exploits or otherwise harms minors; or violates or advocates the violation of any law or regulation.

Look Iceland may display advertisements and other information adjacent to or included with your content on the site or other media. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising are subject to change without specific notice to you.

You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use content owned by Look Iceland (inclusive of text, images etc) in any way except for your own personal use. Any commercial use of Look Iceland content requires the prior written permission of Ferðaskrifstofa Akureyrar ehf., which owns and runs Look Iceland. Ferðaskrifstofa Akureyrar (AK Travel) can be contacted through aktravel@aktravel.is

Privacy Policy

The policy applies to the website Look Iceland – www.lookiceland.com and other sites connected through Look Iceland.

We may collect personal identification information from users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, respond to a survey, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.

We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.

Our site uses cookies to enhance user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.

Look Iceland may collect and use users personal information to improve customer service, process payments, send periodic emails, respond to inquiries, questions and/or other requests etc.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website.

Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

We do not sell, trade, or rent user’s personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Look Iceland has the discretion to update this privacy policy at any time. When we do, we will revise the updated date. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact Us

If you have any questions about these Terms & Conditions, please contact us at aktravel@aktravel.is


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